phcash Privacy Policy: How Your Personal Data Is Handled

When you create a phcash account, we collect the personal details youprovide during the sign-up process, including your full name, date of birth, mobile number, and a valid email address. This information is required to verify your identity, ensure you meet the minimum age requirement of 21 years old, and set up your account correctly. We may also ask for a government-issued ID at a later stage to complete identity verification in line with Philippine regulations. All registration data is stored securely and is only accessible to authorised phcash staff who need it to manage your account. You are responsible for keeping your registration details accurate and up to date, and you can request corrections through the in-platform support channel at any time. Providing false or incomplete information during registration may result in account suspension pending verification review.

When you use the phcash platform, we automatically collect certain technical and behavioural data, including your device type, browser version, IP address, session duration, pages visited, and betting or gaming activity. This data helps us understand how Filipino players interact with the platform so we can improve performance, fix issues, and personalise your experience. Usage data is also used to detect unusual account activity, prevent fraud, and ensure that our responsible gaming tools are working as intended. We do not use your activity data to make automated decisions that would significantly affect your account without human review. Aggregated and anonymised usage statistics may be used internally for product development and reporting purposes, but these cannot be traced back to any individual player. If you have concerns about how your usage data is being processed, you can raise them through the in-platform help channel after logging in.

When you make a deposit or request a withdrawal on phcash, we collect transaction-related information such as the payment method used, transaction amount, date and time, and reference numbers provided by the payment provider. We currently support GCash and Maya for Filipino players, and all payment transactions are processed through those providers' own secure systems. phcash does not store your full GCash or Maya account credentials — only the transaction reference and account identifier needed to match payments to your phcash account. Financial data is retained for the period required by applicable Philippine regulations and is used for account management, dispute resolution, and regulatory compliance. We may share transaction data with payment providers or regulatory authorities where required by law, but we will never sell your financial information to third parties for commercial purposes. If you notice any discrepancy in your transaction history, please contact support immediately through the in-platform help channel.

phcash does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are required to handle your data in accordance with applicable privacy laws and are prohibited from using it for any purpose beyond the service they provide to phcash. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event that phcash undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance where possible. If you would like to know more about the specific third parties we work with, you can submit a request through the in-platform support channel.

As a registered phcash player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173). These rights include the right to access the personal data we hold about you, the right to correct inaccurate information, the right to object to certain types of processing, and the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to data portability, meaning you can request a copy of your personal data in a structured, commonly used format. To exercise any of these rights, please submit a request through the in-platform support channel after logging in to your account, and our team will respond within a reasonable timeframe. Please note that some data may need to be retained for legal or regulatory compliance reasons even after a deletion request is processed.

From time to time, phcash may send you promotional communications about new offers, platform updates, or features that may be relevant to you as a Filipino player. These communications are sent based on your account activity and the preferences you set during registration or through your account dashboard. You can opt out of marketing messages at any time by updating your communication preferences in your account settings or by contacting support through the in-platform help channel. Players who have self-excluded from the platform will not receive any promotional communications during their exclusion period, in line with our responsible gaming commitments. We do not send unsolicited marketing messages to non-registered users, and we do not share your contact details with third-party marketers. If you continue to receive marketing messages after opting out, please contact support so we can investigate and resolve the issue promptly.